About PSG Luxe
Boutique service. Serious capability.
PSG Luxe is the premium concierge, resident and guest experience division of Premium Solutions Group, serving distinguished residential communities and hotels.
Our Story
Built to combine personal service with operational depth.
Premium Solutions Group was established in Sydney in 2017 to combine the capability and operating discipline of a larger provider with the responsiveness of a boutique service partner.
PSG Luxe applies that model to residential concierge, hotel guest experience and front-of-house services, supported by formal training, experienced management, quality systems and 24/7 operational capability.
Our Purpose
To make exceptional living feel effortless.
Our Approach
Four qualities, held together.
Personal
We understand individual preferences, routines and priorities.
Discreet
Private matters are handled carefully and professionally.
Proactive
Our teams look ahead and act before small details become inconvenience.
Accountable
Every commitment is owned through to completion.
Management Support
Supported beyond the residence.
On-site concierge teams are supported by a broader management structure so complex requests, service issues and operational requirements are never left with the front-line team alone.
- Senior executive oversight
- Integrated services management
- Account and client services
- Operational management
- People and Culture
- Training and performance
- Quality, risk and compliance
- Finance and administration
- 24/7 operational support
This support structure allows the concierge team to remain focused on the resident while specialist matters are escalated and resolved through the appropriate channel.
Our People
Experienced leadership, directly involved.
PSG Luxe is supported by leaders across operations, lifestyle services, People and Culture, finance, risk and compliance.
Responsible Operations
The standard behind the service.
Lawful employment, workplace safety, employee development, ethical resourcing and responsible governance form part of the operating framework behind PSG Luxe.
Contact
Sydney head office.
- Brand
- PSG Luxe
- Group
- Premium Solutions Group
- Established
- 2017
- Telephone
- 1300 000 774
- info@psgluxe.com.au
- Head office
- Suite 2101, Westfield Tower 2, 101 Grafton Street,
Bondi Junction NSW 2022, Australia