01
Resident Welcome
A tailored welcome for new residents — orientation to the building, introductions to the team and a private conversation about preferences.
Private Residential
Premium residential concierge, redefined.
A resident concierge model designed for premium developments — carefully managed from the first arrival to the everyday rhythm of the residence.
02
Everyday Living
Deliveries, dry cleaning, package management, reservations and the small daily arrangements that quietly return time to residents.
03
Lifestyle Coordination
Dining, entertainment, cultural experiences, travel and wellness — planned and coordinated in one place.
04
Household Support
Access to trusted housekeeping, private chefs, childcare, pet care and specialist tradespeople, briefed and overseen on the resident's behalf.
05
Guest and Arrival Experience
Visitor management, discreet arrival coordination, transport, floral welcomes and a polished first impression for family and guests.
06
Amenities and Wellbeing
Coordination of building amenities, private fitness, treatments and reservations aligned to each resident's diary.
07
Personalisation and Continuity
With consent, preferences are retained so recurring requests carry the same quality without repeated explanation.
08
Resident Experiences
Occasional experiences — tastings, private viewings, curated evenings — offered within the residence and its wider community.
09
Management and Reliability
Structured shift coverage, senior escalation, documented procedures and 24/7 operational support behind every interaction.
10
Development Partnerships
Tailored engagement with developers, owners corporations and building management to shape the identity and standard of the concierge experience.
Current Residential Operations
Where PSG Luxe is on site today.
Concierge and resident-service operations we currently support across premium residential and mixed-use communities.
The Landmark
A large luxury residential community with extensive private wellness, leisure, dining and entertainment amenities. Concierge support includes lifestyle arrangements, amenity coordination, resident assistance and high-volume parcel and delivery management.
St Leonards Square
A major mixed-use residential precinct with more than 560 residences and extensive shared amenities. Concierge teams manage significant daily volumes of bookings, deliveries, resident communication and lifestyle requests.
The Rex
A refined Elizabeth Bay residence with a strong community identity. Concierge service is centred on personal familiarity, local knowledge, resident assistance, trades, deliveries and day-to-day lifestyle support.
Greenland Centre
A premium CBD residence where concierge teams provide personalised assistance, guest coordination, amenity bookings, deliveries and polished daily communication.
Princeton Apartments
A Sydney CBD residential community supported through concierge, front-of-house and resident-service coordination.
Regis Towers
A large and diverse vertical residential community requiring structured, responsive and multilingual concierge support across resident enquiries, parcels and amenities.
Rumbalara Residences
A premium residential community supported through personalised concierge, resident assistance and front-of-house service.
Selected Residential Experience
Selected residential experience.
Our wider experience includes work across landmark residential towers, mixed-use communities and highly personalised boutique residences.
Kurraba Residences
An intimate collection of premium waterfront residences where service is highly personal. Concierge engagement focused on guest reception, household arrangements and individual resident preferences.
Security and Integrated Services Experience
Security and integrated-services experience.
Selected properties are supported by broader integrated-services experience alongside concierge relationships.
One Sydney Harbour
Premium residential security and operational experience within one of Sydney's leading luxury residential environments.
Property Partnerships
Property, management and development relationships.
Working alongside property and management stakeholders.
PSG Luxe and Premium Solutions Group deliver residential services in collaboration with building management, strata and facilities-management stakeholders.
- ProactFM
- National Facilities Management
- Bright & Duggan
- Netstrata
Experience within developments by leading property groups.
Our residential experience includes service environments developed by leading Australian property groups.
- Mirvac
- Lendlease
“The team supplied efficient and accommodating concierge personnel for a residential precinct comprising two buildings, more than 1,000 residents and commercial businesses. They adapted professionally as site requirements changed.”
For Developments
Create a concierge model worthy of the residence.
PSG Luxe works with developers, owners corporations and building management teams to design concierge services aligned with the identity, resident profile and expectations of each development.
For Developments
A considered transition from day one.
Changing or introducing a concierge service should not disrupt residents or the daily operation of the building. PSG Luxe uses a structured mobilisation process covering stakeholder consultation, recruitment, site induction, service procedures, systems access, resident communication and post-commencement review.
01
Discovery and Planning
Understand the development, resident profile, amenities, service expectations and existing operating environment.
02
Team Selection and Training
Select personnel for the site and deliver building-specific induction, service standards and systems training.
03
Transition and Launch
Coordinate access, communications, procedures, suppliers, handover activity and the commencement of resident service.
04
Review and Refinement
Monitor early delivery, obtain stakeholder feedback and refine procedures as the resident community and operating requirements become better understood.
The objective is continuity for the building and confidence for residents.
Service Governance
Formal oversight behind every arrangement.
Account Management
A dedicated account contact for the residence, with defined lines of communication for building management and stakeholders.
Documented Procedures
Site-specific concierge procedures, service standards and resident-service protocols are documented and maintained.
Reporting
Regular service reporting tailored to the residence, including operational summaries and issue tracking as agreed.
24/7 Escalation
Structured escalation pathways so complex or after-hours matters reach the appropriate operational leader without delay.